What attracted you to a career in the healthcare sector?
I always wanted to be a nurse.
Maybe it was because my mum was a nurse. Maybe it was because my dad had his first heart attack when I was five, and so there were lots of hospital visits during his life.
I was just one of those people who always knew that that was going to be my career. I never actually considered anything else.
Did you ever think you would rise to the position of CEO in this area way back at the beginning?
I would never, ever have even contemplated it.
I loved clinical nursing and I loved my colleagues, patients and their families. I never saw myself in a management role, and absolutely never saw myself in an office environment.
At around 30, I was given a book called From Clinician to Manager about the challenges of making that transition from clinical work to management and the positive impact you can have on more people in a management role.
So I moved initially into clinical management, and then my career developed from there.
What key lessons have you learned along the way?
My key lessons include being honest with yourself; integrity is a very big thing for me and is definitely my guide.
Also to bring kindness and compassion into the workplace, understanding that hard conversations can take place if there is an environment of trust and respect.
Balance is also important – I may not always be great at it personally; however, I do establish my own boundaries and encourage staff to establish their own.
I’m also a values-driven leader and strive to create a positive culture within our workplace. In a happy, supportive working environment, you achieve better results from the people you work with.
I think that as a CEO, you need to build a strong team around you. You don't have to be the expert in all areas, but you must be a leader, to share the vision, build the strategy and give the support which enables people to be their best.