Getting the right people will be the best investment your organisation ever makes
Posted on 15 Apr 2026
Lately I’ve been spending a lot of time in interview rooms.
Posted on 09 May 2024
By Chris Borthwick, thinker-in-residence, Institute of Community Directors Australia
Our Community’s resident Agony Uncle and thinker-in-residence, Chris Borthwick, examines the conundrums facing not-for-profits. In this comment, he nominates a few hard-won truths about advocacy. Contact Agony Uncle with your gnarly NFP problem.
1. The best battle is the one you don't have to fight
If you can find a way around the problem, do that. If you can live with it, do that. If you can cut a deal, do that.
2. Find the weak point
And make it a photogenic angle where the public is on your side.
3. Symbols are powerful
What's your symbol? What's theirs? How can you bring them both into a story?
4. Ask for something specific
It minimises confusion across your coalition.
5. Keep it simple, stupid
If you can't make your case in 140 characters (old style), you're not going to conquer the world.
6. People trust their friends
Word of mouth is magic. That's where social media comes in. One retweet and you're inside the magic circle. You have to go viral.
7. Let someone do you a favour and they're yours for life
If you can get your members to join in your advocacy, it strengthens their commitment to the cause. Studies find, for example, that people who've signed your petitions give more than your other members.
8. Easy come, easy go
The easier it is to sign on to a campaign, the less weight people place on your contribution. And vice versa.
9. Your enemy isn't evil. It's apathy.
Friction slows you down. Inertia almost always prevails. Like a shark, if you don't keep moving, you die.
10. Half a loaf is better than no bread
Don't die in the last ditch for the last inch. Every step forward is valuable.
11. Credit where credit is due
For any gesture at all towards your position by a politician, reward them with enthusiastic praise, no matter how much you object to everything else they're doing. Classic behaviourism: that's how you teach pigeons to play ping pong.
12. It's got to be fun
The other side is paid by the hour. It's no hardship for them to sit back and outwait you. The only way you can keep the pressure on is by keeping your supporters interested and excited and motivated and having fun.
Read more of Agony Uncle’s guidance.
Posted on 15 Apr 2026
Lately I’ve been spending a lot of time in interview rooms.
Posted on 15 Apr 2026
Tania Sacco knows what it means to aim carefully. As a competitive archer who has represented…
Posted on 15 Apr 2026
Australian boards are being urged to strengthen their oversight of technology and artificial…
Posted on 15 Apr 2026
Earlier this year, a nine-member board I worked with lost four of its directors on the same day. It…
Posted on 15 Apr 2026
Many new directors walk into their first board meeting unprepared – not because they lack…
Posted on 15 Apr 2026
The average Australian not-for-profit sector employee is less satisfied about the rewards and…
Posted on 15 Apr 2026
Not-for-profits that seek to solve performance problems by hiring new staff might be missing the…
Posted on 15 Apr 2026
The Australian Red Cross has overhauled its governance, replacing a large member-based board with a…
Posted on 13 Apr 2026
A Community Directors survey of not-for-profit leaders’ biggest governance concerns has prompted a…
Posted on 12 Mar 2026
Australia’s not-for-profits win nearly half the grants they apply for, but time and resourcing…
Posted on 12 Mar 2026
If government were to give you a blank cheque for one million dollars tomorrow, what would you do…
Posted on 12 Mar 2026
Sector advocates are ramping up a campaign to give tens of thousands more charities favoured tax…